CONTACT
Orders and customer inquiry's
Studio@bousoie.com
business inquiry's
Hello@bousoie.com
FAQ's
Made-to-Order vs Ready-to-Wear
Our made-to-order items have varying production times based on the specific item, as each garment is tailored exclusively for you. In contrast, our ready-to-wear clothing is already made and ready for immediate shipping. Additionally, all our ready-to-wear items are available in stock at our shop and at Broadway Market.
Can I get a refund on made-to-order items if they don't fit?
We gladly offer refunds for made-to-order items. For made-to-measure items, however, refunds can only be processed if there is a clear and verified issue with the fit, we kindly ask that you try on the new item before deciding to cancel your original order. Your satisfaction is important to us, and we want to ensure that you receive a product that meets your expectations.
Who makes your clothing?
All products are handmade in London by a team of five makers. Two makers work from home in Wood Green and Surrey, while one is a cutter and two sew from our studio in Dalston, Hackney.
How do I book a collection?
To book a collection send us an email with the time date and location!
Do you do plus sizes?
We offer a range of sizes. If you can't find your size among our made-to-order options, please reach out to us, and we will be happy to assist you. Please note that some sizes may take longer to produce if they are not already available in our pattern library.